TIYAN

Quality Policy

Our primary goal is to provide a product that fully satisfies the needs and expectations of our customers and ensures a reliable management of the company, in full compliance with the applicable legislation.
To best hit our targets we have developed, implemented and documented a Quality Management System compliant with the UNI EN ISO: 9001:2015 standards.

For reaching all above, the Management undertakes to:

understand the needs of customers and plan their activities to fully satisfy them;
operate in compliance with the request and requirements of the reference market, the country in which it operates, complying with laws and regulations and with all the parties involved in their critical processes;
maintain constant contact with suppliers, ensuring optimal order planning and the prevention of dynamic problems that could affect the end customer;
constantly improve the performance of his Quality Management System, through the preliminary assessment of the risks and opportunities associated with business processes, internal and external verification activities and management review;
annually review the topicality of the Company’s Quality Policy, verifying its adequacy with respect to the objectives identified.

The Management assumes responsibility for the effectiveness of his Quality Management System, making all the necessary resources available and making sure that the planned objectives are compatible with the context and the strategic guidelines of the organization.
The organization, being aware that the involvement of all stakeholders is a primary strategic element, makes this policy available to all interested parties.

MISSION

To ensure profitable business management, the top management of TIYAN undertakes to enforce the pursuit of the objectives set out in its mission statement, such as:
COSUTMER ASSISTENCE: identifying and satisfying the specific needs of each customer in the best possible way, in order to provide a qualitatively valid and safe product at a competitive price.
QUALITY: With the same products and services, what makes the difference is the particular attention paid to our customers, which allows us to provide maximum assistance both in the technical phase, for the design and development of new devices; that in the commercial phase, through the proposal of different quotations based on the materials used for the realization of the products.
TRAINING: TIYAN aims to increase the value of human capital through the constant training of its collaborators.

VISION

Our vision statement is summarized according to some simple but fundamental points, which act as indicators for a strategic management to be implemented in order to project TIYAN towards a future scenario that reflects its ideals and values:
GROWTH: through the constant improvement and optimization of the delivery processes of our services, we aim to increase the productivity and satisfaction of the final customer.
INNOVATION: enhancing the resources present in our area in order to guarantee rapidity of supply, adequate management of unexpected events / emergencies, exercise direct control over the production phase.
GREEN: implementing environmentally sustainable solutions, through the application of new materials / technologies that allow the reduction of energy consumption in the stand-by phase of our products.
PARTNERSHIP: establishing lasting and profitable partnership relationships with both our customers and suppliers in order to be able to exercise greater control over all stages of the supply chain.